Frequently Asked Questions
What Services Does Second Source Offer?
Beyond laptop and computer repair, Second Source provides other services. In addition, we provide data recovery, malware eradication, onsite IT assistance, and gaming console repair. For a further description, visit our "what we do" page or give us a call at 610-692-9200 to find out how we can assist you.
Can I wait while you do the repair?
Yes you can wait here while the repair is done; however, most customers drop off their equipment to be repaired. We will call you back promptly once your repair is complete or to give you a status update. You can always call the store to get an update as well. We also offer pick-up and drop-off services to better accommodate our customers' needs.
What type of warranty do you provide on your repair work?
Although we take great pleasure in the work we do, our repairs come with a 30-day guarantee in case something goes wrong.
How long will it take to repair my laptop or desktop?
Our aim is to restore your functionality as soon as possible. Most computer repairs need a drop-off visit. The majority of repairs are attempted within 24 hours of receiving your computer, although turnaround times may differ depending on the complexity of the job and the availability of parts. Or if you're more worried, just give us a call in advance!
How much are estimates?
What you see is what you get with our free estimates. Before we complete the work, you won't be charged anything. That's actually how easy it is. We'll even go one step further and pledge to let you know if we believe the cost of your repair will be higher than you should be spending on your computer. We are experts in technology, therefore we will advise you appropriately if we believe it would be best to upgrade your computer rather than risk more damage. Although the final decision is always yours, we are here to assist you with moving your data from the old computer to the new one because we are aware that our customers appreciate being informed of all their alternatives.
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